Returns & Exchanges

 

Thank you for shopping at Atelier Abby. 

If you are not entirely satisfied with your purchase, we are here to help.

You have 14 calendar days to return an item from the day you received it.

To be eligible for a return the item must be unused and in the same state that you received it. The item must be in the original packaging to secure its safety during shipping.

 

When returning items follow the steps explained below.

 

  • Step 1: Send an email to info@atelierabby.com, within 14 days after receiving your purchase, stating that you wish to return your order.

  • Step 3: Put the items you want to return in their original packaging. Add the receipt or proof of purchase to the package. Send the items to the address given in the e-mail, shipping costs and risks are for your account. 

  • Step 4: Once we received the item, we will inspect it and notify you that we received your item. If your return is approved, we will immediately initiate the refund to your card. You can expect the refund within 30 days. 

Should you have any further questions on how to return your item, don't hesitate to contact us.